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DWB Overview

What is Document WorkBench (DWB)?

Document WorkBench (DWB) serves as a software solution for Digital Content and Information Management. It offers a platform facilitating organizations in transitioning from manual information handling to digital information management or from an unstructured digital environment to a structured one.

DWB's core functionalities revolve around overseeing the entire life cycle of digital information, from its inception to disposal. It effectively handles both electronic and physical copies of documents or files, incorporating automated processes for archiving outdated records or prompting system owners to review records nearing archival according to the users' requirements.

Life Cycle of Digital Information

The life cycle of digital information within the DWB typically involves the following phases:

Creation / Capture: Information could be created or captured into the system through various means such as manual entry, file uploads, or integration with other systems.

Management:  Information is stored and managed in encrypted format within the system according to predefined structures and rules.  This includes organising the information into categories or taxonomies, assigning metadata and ensuring proper access controls.

Distribution: Only authorised users shall be able to access and use the information as needed for their tasks or workflows.  This may involve viewing, modification, sharing as well as analyzing the information.

Disposal: Retention policies of information determining the duration information shall be retained based on regulatory requirements or business needs. Once the retention period expires, the information may be archived or disposed of according to predefined processes.  At the end of its life cycle, information shall be disposed of in a secure and compliant manner. This may involve permanent deletion of digital files or physical destruction of storage media.

DWB Use-Cases

Digital
Filing

Replaces physical filing system to achieve a “one-view” of organisation level information across the entire organisation, effectively eliminates Information Silos that exist in most organisations with unmanaged filings. There are then added benefits such as security, ease of looking up any information, work productivity and efficiency gains, etc.

Integrated
Solution

Secured backend management of document and other digital assets, supporting an integrated business application frontend that relies on these assets to conduct various business processes, e.g. review and approval of loan or credit card application in the banking environment, insurance claim and investigation, or any other type of document-centric business applications.

eRegistry

Filing and management of company Records life cycle to meet statutory requirements.

DWB has been deployed across many industries, e.g. banking and finance, insurance, telco, public sector, education, manufacturing, distribution etc.

 
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